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    [TM] Troubleshoot font

    Cloud CMS (Pagebuilder, Blog, Shop, Newsletters, Code Editor)
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    • Pierre SULPICE
      Pierre SULPICE last edited by

      Hello,

      I tried to load a font but I get this :
      d96816a1-5798-4bca-b8ce-c846960bd3be-image.png
      I can install it on my computer to use it on word or else, I guess there is more restrictions to add it on a website but is there a way for the tool to give me a more verbose message ^^" ?

      Thanks,

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      • Joseph Benguira
        Joseph Benguira last edited by

        Hey Pierre,

        Could you try to convert your font to TTF format?
        you can do it online here: https://onlinefontconverter.com/

        Try to upload the TTF to appdrag, it should work 🙂

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        • Pierre SULPICE
          Pierre SULPICE last edited by

          It's already a ttf, I tried in woff et woff2 too, same result 😕

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          • Joseph Benguira
            Joseph Benguira last edited by Joseph Benguira

            can you send us the TTF by email? maybe the issue is with this specific file
            Another option, try to convert it to WOFF2 and upload the WOFF2 on appdrag

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            • Pierre SULPICE
              Pierre SULPICE last edited by

              Aha yup it's what I said, tried to converted it to woff2 and woff.
              I'm pretty sure the font is broken but I can't find a way to know why 😕
              Sending it now

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              • Joseph Benguira
                Joseph Benguira last edited by

                Postmortem, indeed the font file you sent us by email seems corrupted and not readable by our font library 😞

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