Topics created by Chely Nakache New

@chely-nakache-new Hello, as you know we are shutting down soon, so our maintenance team is at minimal level.

Please ensure you published from the pagebuilder, then you can check in incognito mode to avoid cache issues

Hello
issue is you have not followed correctly our instructions:
https://support.appdrag.com/doc/Connecting-a-Domain

instead of pointing your domain to custom-domain.appdrag.com as explained in our doc above, you are pointing to another wrong address, you can see it here:

https://dnschecker.org/#CNAME/www.bmyarone.com

@chely-nakache-new said in domains:

bm-erel-ouvert-bon-72d564

hello, to do that go to your project overview:
https://prod.appdrag.com/dashboard.html#bm-erel-ouvert-bon-72d564

there click on "main domain & ssl", then deactivate the SSL

after 1h you will be able to change the main domain

@chely-nakache-new it seems you didn't followed our guides here to connect to an external domain:

https://support.appdrag.com/doc/Connecting-a-Domain

@chely-nakache-new said in problem with my site:

weddingnoaethan.com

I can see your DNS is not correctly configured
https://dnschecker.org/#A/weddingnoaethan.com

we sent you again the domain verification email, check your inbox & spam folder and see if you got it, you have to click the link there to validate ownership of your domain

I fixed the dns configuration, it should be OK in 1-2H from now

http://www.weddingnoaethan.com/ this one please

@chely-nakache-new This is normal, in Hebrew direction is right-to-left
if you want it's possible to force it to left to right with a custom css style you can add on the section (direction: ltr;), but then text in hebrew will be strange!

Another option is to duplicate your page for hebrew and do a different layout, in that case you have full control to display things differently and adjust for each language

@chely-nakache-new DNS configuration was wrong, I have reset that for you from the domain dns editor

@chely-nakache-new Hello, you can subscribe again from the dashboard and it will resume the subscription

hello, DNS settings was wrong, I have reset your DNS and site should work again in 1-2h

@chely-nakache-new Yes I have cancelled it and refunded it

@chely-nakache-new your page is containing only images ... the translation module cannot translate images ... only text

@chely-nakache-new it's probably a "border" on the element, or column or row or section above your logo

So I recommend you to double check at every level if you don't have border configured
https://support.appdrag.com/doc/Page-Structure-Overview

Hello @Chely-Nakache-New,
I can see your DNS was not correctly configured, I have updated the configuration for you.
Once it's done (in 1H) you should be able to reenable SSL, after that all your issues should be solved 🙂

@chely-nakache-new said in Domain name transfer and Bug:

moneligibilite.pro

Your domain www.moneligibilite.pro is then redirected to www.moneligibilite-cpf.fr
probably you have activated the option on your app to redirect all traffic to your main domain ...

what you should do is go to your app settings, click on Main Domain & SSL, and disable this redirect ...

Hello
The issue is you have probably purchased the domain with an address outside of France.

Your only choice is to answer the mail and provide required documents yo AFNIC in charge of .fr extension